Content Reporting and Takedown Policy

Effective: May 10, 2026

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Summary

This policy explains how to report unlawful, infringing, abusive, or rights-violating content shared through AccountMade, including public or link-accessible decks and documents on accountmade.com. Reports should include the exact URL, the reason for the report, your contact information, and a good-faith statement that the report is accurate.

This summary is not legally binding. The sections below are.

1. Scope

This policy applies to content hosted or made available through AccountMade-controlled sharing features, including:

• shared decks on accountmade.com;
• embedded AccountMade deck viewers;
• duplicate-to-workspace public deck flows; and
• public assets or pages hosted by AccountMade.

This policy does not apply to private workspace content that is not publicly shared, except where required by law, safety, security, or an authorized rights request.

2. What you can report

You may report content that you believe is:

• unlawful;
• copyright-infringing;
• trademark-infringing;
• defamatory;
• privacy-invading;
• exposing confidential information, trade secrets, or credentials;
• impersonating a person or organization;
• phishing, fraudulent, or deceptive;
• malware, spam, or abuse;
• child-safety material or exploitation;
• non-consensual intimate content;
• violating the Acceptable Use Policy; or
• otherwise creating legal, safety, or security risk.

3. How to submit a report

Email legal@accountmade.com with the subject line: Content report — AccountMade.

Your report should include:

1. the exact URL or URLs of the reported content;
2. a clear explanation of why you believe the content is unlawful, infringing, abusive, or otherwise violates policy;
3. the legal basis or rights involved, where relevant;
4. your name and email address, except where the report involves child sexual abuse material or another category where anonymity is legally protected;
5. whether you are the rights owner, affected person, authorized representative, regulator, trusted flagger, or other reporter;
6. supporting materials, screenshots, registrations, authorizations, or context, where useful;
7. a statement that you have a good-faith belief that the information and allegations in the report are accurate and complete; and
8. your preferred method of contact.

Incomplete reports may be harder to assess. Reports that identify the exact content and provide a substantiated reason are more likely to result in action.

4. Copyright complaints

For copyright complaints, include:

• identification of the copyrighted work claimed to be infringed;
• the exact URL of the allegedly infringing material;
• your contact information;
• a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law;
• a statement that the information in the notice is accurate and that you are the owner or authorized to act for the owner; and
• your physical or electronic signature.

We may forward copyright complaints to the customer who shared the content and may provide a counter-notice process where appropriate.

5. Child-safety and urgent harm reports

For child sexual abuse material, imminent threats of violence, malware, credential exposure, or urgent safety issues, clearly mark the report as urgent. We may remove or restrict access immediately and may report to law enforcement or relevant authorities where required or appropriate.

6. What happens after a report

After receiving a report, we may:

• acknowledge receipt where contact information is provided;
• review the reported content and context;
• request more information;
• notify the workspace owner or uploader where appropriate;
• remove, disable, restrict, de-index, or geo-restrict content;
• leave content available if the report is insufficient or does not justify action;
• preserve evidence where needed;
• suspend or terminate accounts or features for serious or repeated violations;
• notify authorities where required; and
• provide information about redress or appeal options where applicable.

We aim to process reports in a timely, diligent, objective, and non-arbitrary manner. We may use automated tools to assist with detection or routing, but final decisions on complex reports are generally reviewed by a human.

7. Notices to affected customers

Where appropriate and lawful, we may notify the customer who uploaded or shared the reported content. The notice may include the report, reporter information, the reason for action, and available redress options.

We may withhold information where disclosure would create legal, safety, privacy, security, or abuse risk.

8. Appeals and redress

If your content was removed or restricted and you believe this was a mistake, contact legal@accountmade.com with:

• the affected URL or workspace;
• the decision you are challenging;
• why you believe the content should be restored;
• supporting evidence; and
• your contact information.

We may restore content, maintain restrictions, request more information, or require changes before restoration.

9. Abuse of the reporting process

Do not submit false, misleading, abusive, automated, or bad-faith reports. Abuse of the reporting process may result in ignored reports, account restrictions, legal action, or other remedies.

10. Changes

We may update this policy from time to time. We will post the updated version and provide notice where required.

11. Contact

Content, security reports: legal@accountmade.com Privacy requests: hello@accountmade.com

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