Terms of Service

Effective: September 7, 2026 Version: 2026.09.07

1. Agreement and operator

These Terms form a binding agreement between the customer accepting them ("Customer," "you") and The Plain Works Co.,Ltd., business registration number 293-87-03653, at 901-C32 126, Wolbong-ro, Seobuk-gu, Cheonan-si, Chungcheongnam-do, Republic of Korea ("Plain Works," "we," "us"). AccountMade is a Plain Works service.

If you use AccountMade for an organization, you represent that you can bind it. The Privacy Policy, Data Processing Agreement when applicable, Subprocessors page, Security Overview, Billing, Cancellation, and Refund Policy, and Content Reporting Policy are incorporated into these Terms.

2. Business use and supported market

AccountMade is a business-to-business service for users at least 18 years old. We currently offer it only to customers established in the United States or Canada, excluding customers established in Quebec and people using the Service primarily from Quebec. We do not currently offer or target the Service in the European Union, European Economic Area, or United Kingdom. Incidental access does not expand this market commitment.

3. The Service

AccountMade helps business teams organize approved source material and claims, generate or evaluate sales content with AI, connect selected business systems, and publish controlled shared materials. Features, limits, and availability depend on the plan and may change. Beta or preview features may be changed or withdrawn and are provided without a production-service commitment unless an Order Form says otherwise.

4. Accounts and workspaces

You must provide accurate account information, protect credentials and API tokens, maintain appropriate workspace roles, and promptly report unauthorized use. You are responsible for members, connected systems, public links, and instructions issued through your account. We may rely on the workspace owner and billing administrator as authorized representatives.

5. Plans, trials, billing, and renewal

Self-serve payments are sold by Paddle, our merchant of record. Paddle handles checkout, payment methods, tax, invoices, fraud screening, and payment-related buyer support under Paddle's terms. We receive transaction and entitlement metadata, not complete card or bank credentials.

The standard trial lasts 14 days after verified workspace activation, includes 100 one-time credits and up to three creators, and requires no payment card. It does not convert automatically to a paid plan. One cost-incurring AI workflow may run at a time, with up to 10 workflow starts each day. Scheduled AI refreshes and bulk AI jobs are unavailable during trial. AI and new publication stop when the trial expires; trial work remains available for recovery for 30 days, subject to deletion requests, legal holds, and security restrictions.

Self-serve paid subscriptions are billed monthly and renew automatically each month at the then-current disclosed price unless cancelled before renewal. You authorize Paddle to collect applicable fees and taxes. Paid plans include a shared monthly credit allowance. Published AI operations have a fixed rate that covers the complete operation, including any provider retry or fallback within that operation. Credits are consumed after successful completion; failed or canceled work releases any reservation. A new operation, including a retry after a failed operation, receives a new rate. Source uploads and imports, manual editing, review, correction, sharing, and export do not consume AI credits.

You may cancel in AccountMade, through Paddle's buyer portal, or by contacting hello@accountmade.com. Cancellation stops future renewal and normally takes effect at the end of the paid term. It does not itself refund the current term. Refunds and nonwaivable statutory rights are governed by the Billing, Cancellation, and Refund Policy and Paddle's applicable buyer policies.

6. Customer Content and instructions

"Customer Content" means data, files, prompts, CRM records, source documents, claims, answers, configurations, and other material submitted through your account. As between the parties, you retain ownership of Customer Content. You grant us a limited, worldwide, non-exclusive license to host, copy, transmit, transform, and display it only to provide, secure, support, and improve the Service as permitted by these Terms.

You represent that you have the rights, notices, consents, and lawful basis needed for Customer Content and your instructions. You must minimize personal data and configure integrations, permissions, and shared links appropriately.

7. AI features

AccountMade may send the minimum necessary Customer Content to the active commercial APIs identified on the Subprocessors page. We do not use Customer Content to train our own general-purpose models and contractually restrict providers from training on commercial API inputs and outputs. Provider-side abuse monitoring may retain inputs and outputs for up to 30 days unless a verified zero-retention control applies.

AI output may be incomplete, inaccurate, or similar to output supplied to others. You must review output before relying on or publishing it, especially for legal, security, compliance, financial, employment, or safety decisions. You are responsible for the final use of output and must not use the Service for solely automated high-impact decisions.

8. Public and shared content

You choose whether a deck, link, or other material is private, restricted, or public. Anyone with an accessible public or bearer link may be able to view and redistribute the material. You must not publish confidential, personal, infringing, deceptive, or unlawful content. We may disable a link or preserve relevant records when reasonably necessary to address a report, protect people or systems, or comply with law. Reports and appeals follow the Content Reporting Policy.

9. Integrations and third-party services

Connected CRMs, document systems, collaboration tools, and destinations are controlled by you and may have separate terms. You authorize us to exchange data with them according to the scopes and settings you select. We are not responsible for third-party systems outside our control. A provider is a Plain Works subprocessor only when we engage it to process Customer Personal Data on our behalf, as listed on the Subprocessors page.

10. Acceptable use

You must not use AccountMade to:

• violate law, sanctions, export controls, privacy, confidentiality, intellectual-property, publicity, or contractual rights;
• deceive, defraud, impersonate, harass, threaten, discriminate, surveil unlawfully, or facilitate harm;
• distribute malware, phishing, spam, credential theft, exploits, or instructions designed to compromise systems;
• access another customer's data, bypass security or usage controls, scrape the Service, probe systems without written authorization, or interfere with availability;
• resell or provide the Service as a competing hosted product, reverse engineer non-public components except where law does not permit restriction, or misuse license, rate, seat, or plan controls;
• submit restricted data, including protected health data; full card data or bank credentials; government identifiers or identity-document images; passwords, private keys, access tokens, or session secrets; biometric templates; precise geolocation; FCRA or GLBA regulated data; children's data; classified or export-controlled data; or highly sensitive genetic, health, or employment data, unless a separate written agreement expressly permits a specific category; or
• make solely automated decisions with legal or similarly significant effects in employment, credit, housing, insurance, health, education, immigration, or legal services.

We may investigate and remove content, rate-limit, suspend, or terminate access proportionately. We will give notice and an opportunity to cure when reasonably practicable, but may act immediately for security, legal, or harm-prevention reasons. The former Acceptable Use Policy is incorporated into this section.

11. Plain Works intellectual property

We and our licensors retain all rights in AccountMade, software, designs, documentation, and service marks other than Customer Content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during the subscription. Feedback may be used without restriction or payment, but we do not acquire your confidential information merely because it accompanies feedback.

12. Confidentiality and security

Each party must protect the other's non-public information using reasonable care and use it only for the agreement. Exclusions apply to information independently developed, lawfully received without restriction, or public without breach. Required disclosure is permitted after notice where legally allowed.

We maintain the safeguards described in the Security Overview. You remain responsible for endpoint security, identity administration, source-data quality, backups or exports you control, and permissions in connected systems.

13. Privacy and data processing

Our Privacy Policy explains our controller processing. When we process Customer Personal Data on your documented instructions, the DPA applies. JINYONG KIM is the Privacy Lead. The Service is not intended for restricted data identified in Section 10.

14. Suspension, termination, and deletion

Either party may terminate for an uncured material breach after 30 days' notice, or immediately if cure is impossible, required by law, or needed to prevent serious harm. We may suspend affected access for nonpayment, security risk, prohibited use, or legal necessity and will limit the suspension when reasonable.

After subscription termination, paid features end and the account may move to a limited plan where offered. Following an authenticated account-deletion request, AccountMade provides a 14-day cancellation window before scheduled deletion. Deleted workspace content may remain in trash for up to 30 days and in isolated backups for up to 35 additional days before overwrite, except for legal holds, fraud prevention, disputes, and required billing records. Export Customer Content before deletion.

15. Disclaimers

To the maximum extent permitted by law, the Service, AI output, integrations, and beta features are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant that output is accurate, complete, legally compliant, or suitable for a decision. Nonwaivable statutory warranties remain unaffected.

16. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenues, goodwill, or data. Each party's aggregate liability arising from the Service will not exceed the fees paid or payable for the Service during the 12 months before the event giving rise to liability.

These exclusions and cap do not apply to payment obligations; infringement or misappropriation of the other party's intellectual property; breach of confidentiality; indemnification obligations; fraud, willful misconduct, or gross negligence; or liability that law cannot limit.

17. Indemnification

Customer will defend and indemnify Plain Works and its personnel against third-party claims arising from Customer Content, public or shared content, connected systems, Customer's instructions, or Customer's unlawful or prohibited use, except to the extent caused by our breach. We will provide prompt notice and reasonable cooperation, and Customer may not settle a claim in a way that admits our fault or imposes obligations on us without consent.

18. Governing law and disputes

These Terms are governed by the laws of the Republic of Korea, without regard to conflict-of-law rules. Before filing a claim, each party will give written notice and try in good faith for 30 days to resolve it. The courts having jurisdiction over Cheonan-si, Chungcheongnam-do, Republic of Korea have exclusive jurisdiction, except either party may seek urgent injunctive relief in a competent court. Mandatory rights that cannot be waived remain applicable.

19. Changes and general terms

We may update these Terms for legal, security, product, or operational reasons. We will post the new date and give reasonable advance notice of material adverse changes to paid customers. Continued use after the effective date constitutes acceptance; if you object to a material adverse change, stop using the Service and cancel before it takes effect.

Neither party may assign the agreement without consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. Customer may not assign to a competitor without consent. Neither party is liable for delay caused by events beyond reasonable control. The agreement is the entire agreement for the Service; an executed Order Form controls over these Terms for its subject matter, followed by the DPA for personal-data processing. Invalid provisions are narrowed or severed, and failure to enforce is not a waiver.

20. Contact

The Plain Works Co.,Ltd. Business registration number: 293-87-03653 901-C32 126, Wolbong-ro, Seobuk-gu, Cheonan-si, Chungcheongnam-do, Republic of Korea General and billing: hello@accountmade.com Legal and privacy: legal@accountmade.com Privacy Lead: JINYONG KIM