The AccountMade blog
Guides to buyer-specific sales files that stay accurate as your product changes.
Slack Credits an Idle Seat, Atlassian Bills It Anyway: What Each Vendor Lets You Cut Mid-Contract
How to reduce SaaS licenses mid-contract. What Slack, Google Workspace, Microsoft 365, Atlassian, Salesforce, Zoom, HubSpot, Asana, Figma, Notion and GitHub do with a removed seat, plus the notice dates to calendar before renewal.
Your SaaS Renewal Notice May Have to Go to a Customer Success Manager
A SaaS contract review checklist: ten clauses to read, each with the question to ask and the red flag, checked against real vendor terms and two free standards.
Broadcom Won't Renew Your Perpetual VMware Support. Two Customers Went to Court Over Their Renewal Rights.
How a VMware renewal works after Broadcom ended perpetual support renewals, what Broadcom's own pages say, and what AT&T's and T-Mobile's court cases show about renewal rights in your contract.
Security questionnaire template: answer every row with a source
Every answer gets the sentence that makes it true. We tried it on ourselves: 12 of 29 questions answered from public pages, and 0 of the 4 about people.
Which files to send at each stage of a deal
One deck for everyone doesn't work. Give each stakeholder one file, and cut any file with no named reader.
Pinned or current: which buyer link to send
A pinned link keeps the revision you sent. A current link follows your updates. When to use each, and how to correct what a buyer already read.
When a product fact changes, find every deal that used it
Update active deals after pricing, a capability or a proof point changes, without overwriting a rep's account edits.
How to evaluate sales content software with one live deal
What sales content software should control, how it differs from a file library, and how to test it on one deal.