Legal
Refund Policy
Effective: May 10, 2026
Summary
Accountmade subscriptions are billed in advance through Paddle as merchant of record. Cancellation normally stops future renewals but does not refund the current billing period. First self-serve purchases may be submitted for 14-day buyer protection review, subject to usage and abuse review. Statutory refund rights, billing errors, duplicate charges, failed activation, and material service defects are handled according to this policy and applicable law.
This summary is not legally binding. The sections below are.
1. Scope
This Refund Policy applies to paid Accountmade subscriptions and purchases processed through Paddle or another authorized payment provider.
If a signed order form has different refund terms, the signed order form controls for that purchase.
2. Paddle's role
Paddle acts as merchant of record for paid purchases. Paddle may process refunds, tax adjustments, receipts, invoices, chargebacks, and payment-related buyer support.
You may contact Accountmade support or Paddle buyer support for payment issues. Refund approval may depend on Accountmade's instructions, Paddle's records, payment method rules, and applicable law.
3. Cancellation
You may cancel a subscription through account settings, Paddle's buyer portal, or by contacting support.
Unless the checkout flow, order form, or applicable law says otherwise, cancellation takes effect at the end of the current billing period. You may continue using paid features until the end of that period, subject to the Terms.
Cancellation prevents future renewal charges but does not automatically refund fees already paid.
4. Refunds we generally do not provide
Except as required by law or stated in Section 5, we do not provide refunds for:
- partial billing periods;
- unused seats;
- unused generations, regenerations, exports, storage, or shared-deck views;
- change of mind outside the 14-day first-purchase buyer protection review window;
- failure to cancel before renewal, except accidental renewals without material post-renewal use;
- inaccurate or unsuitable AI output after the Service was available for use;
- third-party service outages outside Accountmade's reasonable control;
- customer-side CRM, browser, device, network, or configuration issues;
- violation of the Terms or Acceptable Use Policy; or
- accounts terminated for serious abuse, fraud, unlawful conduct, or security risk.
5. Refunds we may provide
We may approve a refund or credit for:
- duplicate charges;
- billing errors;
- failed activation where paid access was not made available;
- first self-serve purchases submitted for buyer protection review within 14 days of the initial paid transaction, subject to manual review when generation or export usage is substantial;
- a material product defect that prevents access to the paid features purchased and is not resolved within a reasonable period;
- material discontinuation or material adverse reduction of a paid feature during the prepaid term;
- a price or plan error for which a refund is required or appropriate; or
- any refund required by applicable consumer, digital-service, or payment law.
Refunds for material product defects or discontinuation may be limited to the unused prepaid portion of the affected subscription.
6. Statutory rights
Nothing in this policy limits refund or withdrawal rights that cannot be waived under applicable law. Depending on your location, statutory rights for digital services may vary and may be affected by whether you requested immediate access to the digital service.
7. How to request a refund
To request a refund, use Settings > Billing > Billing help, contact hello@accountmade.com, or use Paddle's buyer support portal. Include:
- the email used for purchase;
- Paddle order ID or transaction ID;
- workspace name if relevant;
- the reason for the request;
- relevant dates and screenshots; and
- any error messages or support-ticket references.
We may ask for additional information to verify the transaction and assess the request.
8. Chargebacks
Before raising a chargeback, contact hello@accountmade.com or Paddle buyer support. Chargebacks can delay resolution and may result in suspension of paid access while the dispute is investigated.
9. Taxes
Paddle calculates and administers VAT, GST, sales tax, and similar indirect taxes where applicable. Tax refunds or adjustments may depend on Paddle's records, tax law, buyer status, and supporting documentation.
10. Changes
We may update this Refund Policy from time to time. Material changes will not retroactively reduce refund rights for purchases already completed unless required by law.
11. Contact
Billing and refunds: hello@accountmade.com Legal: legal@accountmade.com
accountmade.com