Billing, Cancellation, and Refund Policy

Effective: September 7, 2026

1. Paddle is merchant of record

Self-serve AccountMade purchases are sold by Paddle. Paddle processes checkout, payment methods, taxes, invoices, fraud screening, chargebacks, and approved refunds under its Buyer Terms and Refund Policy. The checkout identifies the Paddle entity that is the seller for your transaction.

2. Trials and charges

The standard trial begins after verified activation and lasts 14 days. It includes up to three users. No payment card is required, and the trial does not convert automatically to a paid subscription. A trial is generally available once per customer or related workspace and may be denied, reviewed, or ended for abuse. Trial work remains recoverable for 30 days after expiry unless it is deleted sooner.

3. Renewal and cancellation

Subscriptions renew monthly at the then-current disclosed price unless canceled before renewal. You may cancel in AccountMade, through Paddle's buyer portal, or at hello@accountmade.com. Cancellation normally takes effect at the end of the current paid month; access continues until then and future renewal stops. Deleting an account is separate from canceling a subscription, so cancel first.

4. Refund review

Payments are generally non-refundable once a paid term begins, including renewals, unused time, downgrades, and partial periods. We or Paddle may approve a refund for a duplicate charge, billing error, failure to activate purchased access, or a documented material service failure that we cannot reasonably cure.

For an initial self-serve purchase, you may request discretionary buyer-protection review within 14 days. Approval is not automatic and may consider use, consumption, abuse, and the circumstances. Paddle's mandatory buyer protections apply where legally required, including any nonwaivable Canadian cancellation right that applies to the transaction. This Policy does not limit statutory rights.

5. Plan changes, taxes, and disputes

Upgrades may take effect immediately with a prorated charge shown at checkout. Downgrades normally take effect next term. Paddle calculates applicable taxes. Contact us or Paddle promptly about an incorrect charge. A chargeback may suspend paid access while the payment dispute is investigated.

6. Requesting help

Email hello@accountmade.com or contact Paddle buyer support with the account email, Paddle transaction or invoice reference, charge date, amount, and reason. Do not send full card or bank credentials.

Billing and legal: hello@accountmade.com